ISO certified organizations operate according to a specific set of requirements. They will have processes, procedures and policies in place to create an environment that produces a consistent set of outputs. They also have mechanisms to deal with issues where those outcomes are not expected.
However, it should be noted that ISO is a framework that gives advice on what an organization should be, but does not advise on how to achieve this outcome.
An organization certified to ISO 9001, for example, will demonstrate compliance with the standard and have been independently audited. The certificate will only be awarded after all necessary criteria have been met.
This gives companies confidence when purchasing products or services from an organization that has one of these certifications. Shows a certain standard of decision making, continuous improvement and quality This allows fair comparisons to be made between suppliers with the same accreditation.
Organizations may feel they have an advantage when competing for work over other non-accredited suppliers. One of the main benefits of an ISO is the confidence in its products and services that the certification demonstrates
The importance of obtaining the ISO certificate also lies in the fact that it is a means to achieve comprehensive quality, which is the language of the times and the key to success and reaching the heart of the consumer. Researchers mention several benefits that can be achieved by obtaining the ISO certificate, the most important of which are the following:
1- Increasing the company’s competitiveness by improving the company’s image to the consumer and helping it to launch its products in the global markets and aligning them with the requirements of the World Trade Organization (WTO).
2- Providing and developing an integrated set of documents that represent a guide for administrative and technical procedures and data, and contribute to achieving a better performance of all operations.
3- Assisting in raising the level of the company’s performance, achieving the required efficiency and sufficiency, and reducing the benefit from production operations by reducing defects or returns, which contributes to reducing the prices of goods and services offered by companies.
4- Improving the level of relationship with customers.
5- Enabling the company to carry out self-review and self-evaluation.
6- Motivate the company’s employees to work, raise their morale, and encourage them to contribute to the internal periodic review processes of the applied system, and thus reach the best level that maintains the certificate granted to them, as well as their reassurance that they work through a documented system away from traditional social work.
7- Quality stability and development due to the quality system’s interest in continuous review and evaluation.
8- Helping the company achieve its profitability goals due to reducing the cost of production, reducing the percentage of damage and defects, and increasing sales.