The concept of total quality management is one of the modern management concepts that is based on a set of ideas and principles that any organization can apply in order to achieve the best possible performance, improve productivity, increase profits and improve its reputation in the local and foreign markets in light of the large increase in the number of companies and institutions in their various fields. Therefore, it has become necessary to work on completing the elements and quality systems in order to gain global acceptance according to internationally agreed upon quality standards. In order to be able, therefore, to move towards the trend of globalization, which will only accept companies that are characterized by quality in their products and services, and accordingly, the awareness of global business organizations has increased in recent years of the need to apply the concepts of total quality management, but until now it has not taken its path in application or even full conviction in it in institutions Arabic ; Therefore, it has not yet been included in the list of its interests and priorities, as this entry is still all its share in the Arab region. It is a matter of discussion and controversy in seminars held here or there. ISO 9000 quality certificate.
But the question that will be answered by this research remains: Does the application of the ISO9000 quality system mean the application of total quality? In order to answer these questions, the research aimed at a set of goals, including diagnosing the situation in the private sector companies that have obtained the ISO9001 certificate, and the level of application of the basics of total quality in these companies, and to ensure the validity of the hypotheses and to achieve the objectives of the research. The research relied on many scientific approaches, including the deductive approach and the inductive approach In addition to the comparative measurement approach, the research community consisted of three industrial companies applying the ISO system to study the level of application of the basics of total quality using a questionnaire form covering six basic principles, including quality techniques, quality tools, quality of production and services, and each principle contains five elements, and one of the most important results that The study concluded that the industrial companies applying the ISO9000 system do not apply the basics of total quality, and it was also found that the different functional characteristics did not affect the evaluation of the level of application of the basics of total quality, and in light of the results of the research, a set of recommendations were developed, including the necessity of making comprehensive and planned changes in methods and concepts Management methods in private sector companies and not only the application of the international quality system ISO 9000
Many talk about ISO as if they mean total quality management, but there is a difference between them. ISO is a term that expresses the name of the International Standard of Organization, and it is the organization that sets global standards for the quality management system in any organization, whether it is production or service. It can only guarantee the quality of the product, but rather it needs to ensure complete quality in the organization and its continuity according to the specifications required by these institutions, and the international standard specifications ISO 9000 came to standardize the minimum level of what the quality management system should be globally in any institution.
Research problem :
There is confusion between the concept of ISO 9000 and the concept of total quality
Many companies depended on obtaining the ISO 9000 certificate and considered that a goal that they seek despite the stumbling blocks of these companies and the achievement of very modest results with the results of companies applying the comprehensive quality system.
The importance of this research is that it diagnoses the situation in the private sector companies that apply the ISO system and the level of application of the basics of total quality in these companies, in addition to trying to direct the attention and attention of those responsible for management in the private sector companies in the Republic of Yemen in general to several points:
The inevitability of bringing about planned changes that include the culture of organizations and all aspects of the administrative and organizational process associated with them in particular
The importance of researching and studying the opportunities for adopting the total quality management system, which is one of the secretions of contemporary management thought, whose efficiency and effectiveness in practical application have been proven in the experiences of many countries.
Research objectives The research aims at the following:
1) Diagnosing the situation in the private sector companies in Yemen that have ISO 9001 certification and the availability of the basic principles of total quality in these companies.
2) Determining the impact of job characteristics (job level, academic qualification, experience period, work specialization) of the sample members on their attitudes regarding the level of application of the basics of total quality in the companies implementing the ISO 9001 system.
The basic assumptions of the research:
This research stems from the following basic hypotheses:
The private sector companies in Yemen that implement the ISO 9001 system apply the basics of total quality.
The functional characteristics of the study sample have influences on their attitudes in understanding the level of application of the basics of total quality, and this hypothesis contains four sub-hypotheses according to the number of functional characteristics included in the questionnaire.
Research community and sample:
The research community was represented by three industrial companies in the category of food processing, all of which are located in the city of Taiz and belong to the private sector, and all of these companies apply the ISO 9001/2000 system, and they have previously applied the ISO 9002/1994 system. Soap and 70 forms in the Miscellaneous Industries and Packing Materials Company.
Research Methodology and Data Sources:
In this research, the deductive approach was relied upon in the study, analysis, conclusion and comparative analysis through a field study through questionnaire forms distributed to the occupants of administrative positions (worker or employee / observer or supervisor / department manager or head of a department) in the various administrative units included in the research community production and maintenance, marketing and sales
, quality and planning, human resources management and other departments, including finance) and relied on the primary sources of data for the purpose of collecting the necessary data for the research and related to the basic hypotheses of the research.
The statistical methods used in the study:
The questionnaire forms were collected from the companies included in the study, and then the data were processed by computer through the program designed for that, and the researcher unloaded the data. (SPSS WIN V.13.0) The data was analyzed using a number of statistical methods that are consistent with the research hypotheses and its objectives, and the most important methods used are:
1- Descriptive statistical methods, as follows: percentages, frequency, arithmetic mean, standard deviation and coefficient of variation.
2- Statistical and analytical methods. These methods were represented in the use of the Kolmorov-Smirnov test and the Kruskal-Wallis test.
In order to achieve the objectives of the research, it has been divided into an introduction to the research methodology and a theoretical entrance in addition to the practical side, which has three sections devoted to it.