Quality and the human element

Quality is based on error prevention, and the main goal is to increase the satisfaction of the recipient of the product in terms of an increase in the value of the basic characteristics, which is what we know as the quality of the product. The question now is who is responsible for raising the value of the product’s characteristics? The obvious answer to this question is that the human element is responsible, and the next question is how is he responsible and what is he asking? And the second obvious answer is the one responsible, because he is the one who puts the design, who determines the raw material, who asks to buy it, who stores it and then hands it over to the production departments, and who performs quality control over the parts of the products and their final product. In preventing errors in every process of product management.

If the answer is like this, then it is clear that the main element in all quality work is the human being. He is the one who plans, who designs, who manufactures and who monitors. Therefore, for the success of any quality management system, it must focus on this element. Looking closely at all quality systems currently, we may find semi-interest in this aspect. But it is not the full and clear interest …

This prompted me to try to scrutinize existing quality management systems, including the European Excellence System EFQM, Total Quality Management TQM, Quality Management System ISO 9001 and other administrative systems, and in all of them I found an interest in the human element, but for fairness it is an interest that is not great…..

Here I ask another question, why is this interest not great? The third intuitive answer comes from an attempt to understand the thought of those who set these systems and to whom they belong! What is the nature of their human element? Almost all of these systems came to us from a Western culture in which the human element is raised on a lot of commitment to work, and even reaches the extent of sanctifying work in some countries, and an example of that is Japan, without going into details. In these countries, young people are raised on sincerity in work and accuracy in it, and they follow systems They are almost strict in their aspects of life, at home, at school, on the street, at work…

If the answer is complete, then the one who developed these systems has a basic base of culture, thought, and commitment, on which he begins to build his administrative systems, and from here he begins to build from the point of the administrative system and gives some basic regulations to manage the human element in our administrative systems as a matter of organization and not as a subject of change in The culture and thought of the employees and the implementers of these systems. Therefore, these administrative systems met with great success and make a lot of difference when applied in their countries, but in parallel with this vision, we find that the success of these systems we have is not great and does not make the desired difference in the management of our organizations …….

Here is an answer to a question that is not required to be asked due to the clarity of its answer, which is that the human element we have and in our Arab countries has fallen behind, and the culture and thought of quality has relied on other things, including his intense endeavor to provide what covers his life and the livelihood of his dependents, and that he originally grew up under the customs and traditions of the home and school and University and work may not take into account accuracy and quality in performance and work, nor encourage teamwork, nor give it the ability to think creatively and be free from fear of the father at home, the principal, the school teacher, and the responsible director at work, but rather the fear of a political system that may be repressive And there is corruption in it, and only the corrupt are allowed to take over management matters….

The fact of the matter, my brothers who love quality, is that our problem with quality is our main problem in our countries and peoples, and it is our dwarfing of the value and importance of the human element and the absence of clear visions of how we can advance it. Our priorities are systems for the quality of our human element ….

Rather, if we really seek to implement administrative systems that achieve success, then perhaps we should seek to build administrative systems of quality that are based on an Arab vision and not be taken from Western systems and cultures that have a foundation upon which to build that is not present with us…..

This is my call to all Arab thinkers and researchers and those who work in the field of quality. You have to find a solution for us…

Rather, it is an Arab system for applying quality in our countries that starts a little before all the administrative systems that we are currently working on….

If quality is the responsibility of everyone… How can we place this responsibility on the shoulders of those who do not know it at all and who have not lived through its condition…

It is not ignorant of them, nor intentionally, but asking about that who in our country took care of our affairs and left the culture of commitment and seriousness and replaced it with a culture of recklessness, corruption, nepotism, nepotism and courtesy until we taught all of it to our children morning and evening ….

The last question, who is the most precious person in this existence, who brings quality, who targets quality, and who? ……

And from ? He is the human being, he is the human element, and there is no success for a system, nor for quality, nor for distinction without him.


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